Legal

Terms and Conditions

These terms govern your use of the betting app. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: January 2025

Key Points at a Glance

The most important things to know before you start playing on the betting app

Eligibility

You must be at least 18 years old to register and use the betting app. One account per person is allowed. Providing false information during registration is a violation of these terms and will result in account closure.

Bonus Rules

All bonuses on the betting app come with wagering requirements. Bonus funds must be wagered the specified number of times before a withdrawal can be made. Attempting to abuse bonus offers will result in forfeiture of the bonus and any associated winnings.

Payments

Deposits and withdrawals are processed in BDT via bKash, Nagad, and Rocket. All payment methods must be registered in your own name. Third-party payments are not accepted and will be returned or flagged for review.

Account Security

You are responsible for keeping your login credentials secure. The betting app will never ask for your password via email or chat. If you suspect unauthorised access to your account, contact support immediately and change your password.

Responsible Gaming

The betting app provides deposit limits, session reminders, and self-exclusion tools. If gaming is causing problems in your life, use these tools or contact our support team. We take responsible gaming seriously and will act on any concerns raised.

Account Closure

The betting app reserves the right to suspend or close accounts that violate these terms. This includes fraud, collusion, use of prohibited software, or providing false identity information. Winnings obtained through violations may be voided.

1. Acceptance of Terms

By accessing, registering on, or using the betting app at betting-app.app, you confirm that you have read these terms and conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and the betting app. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all users of the betting app, including visitors who browse without registering, registered members who have not yet made a deposit, and active players who use the platform regularly. The terms apply equally to use of the betting app via desktop browser, mobile browser, and the dedicated mobile app.

Using the betting app after these terms have been updated constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes.

2. Eligibility and Registration

Age Requirement

You must be at least 18 years of age to register and use the betting app. We take age verification seriously. If we have reason to believe that a player is under 18, we will suspend the account immediately and conduct a verification review. Any winnings accumulated during this period may be withheld pending the outcome of the review.

Geographic Eligibility

The betting app is available to players in Bangladesh. It is your responsibility to ensure that online gaming is permitted in your jurisdiction before registering. The betting app does not accept registrations from jurisdictions where online gambling is explicitly prohibited by law.

Registration Requirements

When registering on the betting app, you must provide accurate and complete information including your full name, date of birth, email address, and phone number. You must not use a false identity, impersonate another person, or provide information that belongs to someone else. Accounts registered with false information are subject to immediate closure and forfeiture of any balance.

One Account Per Person: Each player is permitted to hold only one account on the betting app. If we detect multiple accounts registered to the same person, all accounts may be suspended and any bonuses or winnings associated with the duplicate accounts will be voided.

3. Account Rules

Account Responsibility

Your betting app account is personal to you. You are responsible for all activity that takes place under your account, whether or not you authorised it. You must not share your login credentials with anyone else or allow another person to use your account. The betting app is not liable for losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.

Password Security

Choose a strong, unique password for your betting app account. Do not use the same password you use for other services. The betting app will never ask you for your password via email, live chat, or any other channel. If you receive a request for your password from someone claiming to represent the betting app, do not comply and report it to our support team immediately.

Account Verification

The betting app may request identity verification documents at any time, including before processing a withdrawal. Acceptable documents include a national ID card, passport, or driving licence. Failure to provide requested documents within a reasonable timeframe may result in account suspension and delayed withdrawals.

  • Proof of identity: national ID, passport, or driving licence
  • Proof of address: utility bill or bank statement dated within 3 months
  • Proof of payment method: screenshot of bKash, Nagad, or Rocket account showing your name and number

4. Deposits and Withdrawals

Accepted Payment Methods

The betting app accepts deposits and processes withdrawals via bKash, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (BDT). There are no fees charged by the betting app on deposits or withdrawals, though your mobile banking provider may apply their own charges.

Deposit Rules

Deposits are credited to your betting app account instantly in most cases. The minimum deposit amount is ৳100. All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts will be returned and may trigger an account review.

Withdrawal Rules

Withdrawals are processed within a few hours under normal circumstances. The minimum withdrawal amount is ৳200. Before your first withdrawal, you may be required to complete identity verification. Withdrawals can only be made to the same payment method used for your most recent deposit, unless you contact support to update your payment details.

Withdrawals will not be processed if there is an active bonus with an incomplete wagering requirement attached to your account. Complete the wagering requirement first, or contact support to discuss forfeiting the bonus before withdrawing.

Currency

All balances, bets, and payouts on the betting app are displayed and processed in BDT. The betting app does not charge currency conversion fees. If your payment provider applies a conversion, that is outside the betting app's control.

5. Bonuses and Promotions

General Bonus Terms

All bonuses offered by the betting app are subject to wagering requirements unless explicitly stated otherwise. A wagering requirement means you must bet the bonus amount (or the bonus plus deposit amount, depending on the specific offer) a set number of times before the resulting balance becomes withdrawable. The specific wagering requirement for each bonus is stated in the promotion details.

Bonus Eligibility

Bonuses are available to eligible registered players on the betting app. Some bonuses are restricted to new players only, while others are available to existing players. You cannot claim a new player welcome bonus if you have previously held an account on the betting app, even if that account was closed.

Bonus Abuse

The betting app monitors bonus usage and reserves the right to void bonuses and associated winnings if we detect abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same bonus, placing bets that cover all outcomes to reduce risk while meeting wagering requirements, or using any strategy specifically designed to exploit bonus terms rather than play in good faith.

  • Bonus funds expire if the wagering requirement is not met within the stated timeframe
  • Free spins winnings are subject to the wagering requirement stated in the promotion
  • Bonuses cannot be transferred between accounts
  • The betting app reserves the right to modify or withdraw any promotion at any time

Important: If you make a withdrawal request while a bonus is active on your account, the bonus and any associated winnings will be forfeited. Make sure you have completed the wagering requirement before requesting a withdrawal.

6. Betting Rules

Placing Bets

Once a bet is confirmed on the betting app, it cannot be cancelled or amended. It is your responsibility to check the details of your bet before confirming it. The betting app is not responsible for bets placed in error, including incorrect stake amounts or selections made by mistake.

Minimum and Maximum Stakes

Each game and betting market on the betting app has its own minimum and maximum stake limits. These are displayed within the game or market before you place your bet. The betting app reserves the right to adjust stake limits at any time without prior notice.

Void Bets

A bet may be declared void in circumstances including technical errors, incorrect odds being displayed due to a system fault, or events being cancelled or abandoned. In the case of a void bet, your stake will be returned to your account balance. The betting app's decision on void bets is final.

Disconnection Policy

If you experience a disconnection during a game or live betting session, the betting app will attempt to complete the round or bet based on the state of play at the time of disconnection. The outcome will be recorded as it stands when the session is restored. The betting app is not liable for losses resulting from disconnections caused by your internet connection or device.

7. Prohibited Activities

The following activities are strictly prohibited on the betting app. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Registering more than one account on the betting app
  • Using software, bots, or automated tools to place bets or interact with the platform
  • Colluding with other players to gain an unfair advantage in any game
  • Exploiting software bugs or errors to gain an advantage — any winnings from known bugs must be reported and will be voided
  • Using the betting app for money laundering or any other illegal financial activity
  • Providing false identity information or impersonating another person
  • Attempting to access another player's account without authorisation
  • Engaging in any form of fraud, including chargeback fraud on deposits

The betting app uses fraud detection systems that monitor for unusual patterns. Accounts flagged by these systems will be reviewed, and any confirmed violations will result in permanent closure with no right of appeal on the forfeiture of funds obtained through prohibited means.

8. Responsible Gaming

The betting app is committed to providing a safe and responsible gaming environment. We provide tools to help players manage their gaming activity, and we encourage all players to use them. These tools are available in your account settings and include:

  • Deposit limits — set daily, weekly, or monthly limits on how much you can deposit
  • Session time reminders — receive notifications when you have been playing for a set period
  • Self-exclusion — temporarily or permanently exclude yourself from the betting app
  • Reality checks — periodic pop-ups showing how long you have been playing and your net position

If you believe your gaming is becoming a problem, please use these tools or contact our support team. We will act on any self-exclusion request immediately. Players who have self-excluded must not attempt to open a new account on the betting app. If we identify a self-excluded player attempting to re-register, the new account will be closed and any deposits returned.

For more information on our responsible gaming approach, visit our Responsible Gaming page.

9. Privacy and Data

The betting app collects and processes personal data in accordance with our Privacy Policy. By registering on the betting app, you consent to the collection and use of your data as described in that policy. We use your data to operate your account, process transactions, verify your identity, and comply with legal obligations.

We do not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory bodies where required. For full details on how we handle your data, please read our Privacy Policy.

10. Intellectual Property

All content on the betting app — including the logo, game graphics, interface design, text, and software — is the property of the betting app or its licensors. You may not copy, reproduce, distribute, or create derivative works from any content on the betting app without prior written permission.

Game content is provided under licence from third-party game providers. The betting app does not claim ownership of game content and any disputes relating to game mechanics or outcomes should be directed to the relevant game provider in the first instance.

11. Limitation of Liability

The betting app provides its services on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. The betting app is not liable for losses resulting from:

  • Platform downtime or technical errors beyond our reasonable control
  • Delays in payment processing caused by third-party payment providers
  • Losses resulting from your failure to keep your account credentials secure
  • Decisions made based on information displayed on the platform that contained errors
  • Any indirect, consequential, or incidental losses arising from use of the betting app

In all cases, the betting app's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12. Changes to Terms

The betting app reserves the right to update these terms and conditions at any time. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated terms will be posted on this page with a revised "last updated" date.

Continued use of the betting app after changes have been posted constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account.

13. Contact Us

If you have any questions about these terms and conditions, or if you need to raise a dispute or complaint, please contact the betting app support team. We aim to respond to all queries within 24 hours.

Disputes: If you are not satisfied with the outcome of a complaint handled by our support team, you may escalate the matter through the dispute resolution process outlined in your account settings. The betting app is committed to resolving all disputes fairly and transparently.

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